How This Process Works

1. We will open online scheduling for a LIHEAP Phone Appointment on October 1, 2024 at 8:30 am.
2. You MUST reside in Cowlitz or Wahkiakum County.
   (a) Not sure whether you live in Cowlitz or Wahkiakum County? Look at the FAQ page using the link above.
   (b) If you are outside Cowlitz or Wahkiakum County and need LIHEAP (Energy Assistance) click here: Washington State LIHEAP .
3. You MUST be income eligible. Check the Household Size and Income chart link at the top of the page.
   PLEASE NOTE: Income limits increased to 150% poverty level effective October 1, 2020.

Getting An Appointment

1. Phone Appointments are scheduled on a first come first served basis. The available openings on this website are for LIHEAP (Energy Assistance) ONLY. If you need help with any services other than LIHEAP, please call the CAP office at 360-425-3430.
   
   
2. To schedule a Phone Appointment, you will need to fill in the following: total number of people in the household, last 4 numbers of your Social Security number, your name, birthdate, address, phone number and check the boxes for all income types in your household.
   
   
3. You will be prompted to select a time and date for your Phone Appointment for your application.
   PLEASE NOTE: All of the required documentation must be received at our office by NOON the Thursday before your phone appointment. We can't finish your application if anything is missing. There are no in-person appointments because the Energy Department is closed to the public.
   
   
4. ****YOUR PHONE APPOINTMENT IS NOT COMPLETELY SCHEDULED UNTIL YOU REACH THE CONFIRMATION PAGE ****
   
   
5. If we are unable to reach you by phone for your Phone Appointment, we will provide you with one courtesy reschedule appointment. If we do not have a complete file and are unable to contact you at that appointment your file will be disqualified.

Questions or Problems

1. What do I need to provide? You will need copies of social security cards for all household members, documentation for all household members which verifies gross income received in the 1 month prior to your Phone Appointment month, a 12-month billing history printout obtained from PUD (if your primary heat source is not electric you will need to provide additional documentation for your specific heat source). Additional documentation may be required based on household circumstances.
2. For answers to additional questions (i.e. what to do for a crisis situation) please click on the FAQ link at top of this page.